With the vigorous development of global informationization and economic integration, the proportion of service-oriented economy in GDP has increased year by year. Service-oriented economy has gradually become a new economic growth point, especially modern service industry has become an important force to promote China's economic growth. With the fierce competition in the service industry market, customers'demand for service convenience, personalization and comprehensiveness has been further enhanced, and the traditional service model has been unable to meet the needs of market diversification. With the rapid development of science and technology, a new form of service, self-service and unmanned service, has been developed, and it has already penetrated into all walks of life. Beijing East unmanned distribution unmanned warehouse, Tianmao unmanned automobile supermarket, Construction Bank Shanghai unmanned outlet, Hangzhou unmanned supermarket and so on have entered the real life, is now to power, medical, aviation, retail communications, commerce, transportation, government, postal and other industries, the future commercial self-service unmanned will become a service. The main trend of the industry is to lead the development of the industry.